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Frequently Asked Questions

What are the payment options?

We accept the following payment methods for purchases made online:

  • ​Visa

  • Master card

  • American Express

  • PayPal

Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified. This means that all of the data you send to us, over the internet, is encrypted and protected.


What is your return policy?

In the interest of hygiene, earrings are excluded from our exchange and refund policy.

What do I do if an item is out of stock?

If an item on our website is out of stock, an 'Out of Stock' message will be displayed on the product page along with an expected availability timeframe.

What are the delivery options available?

UK & NI

  • Royal Mail Special Delivery Guaranteed by 1pm®(Tracked)

  • Order by 1pm GMT

  • Price - £8.99

Europe

  • Royal Mail International Tracked & Signed

  • 3 to 4 working days delivery aim

  • Price - £13.99

Rest of the world

  • Royal Mail International Signed (Tracked - within the UK)

  • 5 to 7 working days delivery aim

  • Price - £15.99

FAQ: FAQ
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